What is SabahTrace?
SabahTrace is a State-fronted digital check-in system that logs the names and mobile numbers of individuals as well as selected premises including workplaces of essential services, visiting hotspots, and public venues to facilitate contact tracing efforts.
SabahTrace is used for data collection and verification at entry points through (1) scanning of a QR code displayed at the venue, or (2) manually enter the QR ID displayed on QR code image in the website: https://sabahtrace.my.
How could SabahTrace helps the Government?
SabahTrace will provide the necessary up-to-date information to allow the contact tracing effort of Government to be conducted more efficiently and effectively whenever there is a reported positive Covid-19 case occurrence located near a premise.
Where does SabahTrace need to be deployed?
Deployment will be made mandatory for places where individuals are likely to be in close proximity for prolonged periods or in enclosed spaces, or where there is high human traffic.
Places where SabahTrace will be deployed are:
- Food and beverage outlets e.g. restaurants, food courts, hawker centres, coffee shops
- Workplaces e.g. offices, factories
- Schools and educational institutes
- Healthcare facilities e.g. hospitals, clinics, TCM clinics
- Residential care facilities e.g. nursing homes
- Hairdressers/ barbers
- Selected popular wet or dry markets
SabahTrace may also be progressively rolled out to other types of facility such as popular open space, taxis, and bus to better support contact tracing efforts.
The list of places where SabahTrace must be deployed will be updated at https://sabahtrace.my as more activities and services are resumed.
Why is SabahTrace being expanded to more places?
As activities and services are gradually resumed following the Movement Control Order period, it is important that contact tracing be done quickly to limit the risk of further community transmission. SabahTrace helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places. The records will reduce the time needed to identify potential close contacts of COVID-19 patients. This is important so that we can continue advancing towards fewer restrictions on our movements, and our daily lives.
SabahTrace is already implemented for my building (e.g. Mall), do tenants within the building have to implement SabahTrace as well?
As part of safe workplace measures, workplaces will have to implement SabahTrace for employees. Further, mandated places listed on https://sabahtrace.my, such as supermarket / hairdresser within a mall, will have to implement SabahTrace for visitors as well.
Why do we need to use SabahTrace instead of existing vendor management systems?
The use of SabahTrace is highly encouraged because a common system used by all establishments would allow data to be made available to related authorities and government agencies quickly, so as to facilitate contact tracing. SabahTrace allows information of visitors and employees who may have come into contact with COVID-19 cases to be sent to the authorities automatically. Contact data collected by SabahTrace is only used by authorised personnel for contact tracing purposes, and stringent measures are in place to safeguard the data.
I am already using an existing visitor management system. Is it possible to integrate this with SabahTrace?
SabahTrace is not able to support integrations with other systems at the moment.
Do businesses and venues have to enforce both check in and check out?
Only check-in for SabahTrace needs to be enforced. This applies to workplaces too.
What happens if SabahTrace breaks down? Is there flexibility in the enforcement of SabahTrace?
Businesses should tap on the alternate mode of SabahTrace in the unlikely event that their preferred mode breaks down, i.e. use SabahTrace QR ID as back-up if SabahTrace QR Code is the preferred mode, and vice versa. QR ID can be entered in https://sabahtrace.my under the Manual QR Premise Entry. We do not encourage hard copy form filling and it should only be considered as the last resort.
Deployment of SabahTrace can result in significant congestion during certain periods. Can businesses and venues temporarily stand down SabahTrace during these periods?
It is important to capture information for SabahTrace especially during high footfall periods. As concurrent check-in is allowed by the SabahTrace system, businesses and venues should develop plans so that they are able to implement SabahTrace during all periods. For example, having more copies of QR Code printed and placing the copies at various spots within or around the premise.
I own a few premises. Can I register one QR Code for all my premises?
No. Every premise must have its individual QR Code. If you own more than one premises, you are required to register different QR Code for each of the premises.
The QR ID and relevant information printed together with the QR Code will help you to identify the respective QR Code to be used for a premise.
Are there any costs involved in using SabahTrace for my premise?
No. There are absolutely no cost to register your premise at SabahTrace. Upon the registration of your premise is approved, you are required to print the QR Code and place the print copies at the entrances as well as prominent locations within your premise. Please register your premise at https://sabahtrace.my today!
If I don't have a smartphone, will I be denied entry? What is the alternative should both options be unavailable to a member of public?
Individuals visiting venues are required to provide the necessary information (i.e. mobile number and check-in timings) via SabahTrace. Individuals may be denied entry if they do not provide the necessary information. To cater to visitors who do not have a suitable mobile phone to scan QR codes, or accessing the website of https://sabahtrace.my, business and venue operators are advised to station staff at the various entrance/exit points to assist with a dedicated mobile device for manual check-ins.
Are there data safeguards in place when using SabahTrace?
The data collected via SabahTrace will only be accessed by the authorities when needed for contact tracing purposes. The Government is the custodian of the data submitted by individuals, and there will be stringent security measures in place to safeguard access to personal data. Only authorised personnel involved in contact tracing will have access to the data, when the need arises. The data will be purged when it is no longer needed for contact tracing purposes.
How will the Government check and ensure that businesses are using SabahTrace? What are the penalties for individuals who flout the rules?
Businesses are required to use SabahTrace to collect entry information of workers and visitors on their premises for as long as the period of COVID-19 is still active.
I have installed the MyTrace app in my mobile phone, do I need to download and install SabahTrace as another app?
SabahTrace is a web-based application that is designed to supplement current contact tracing efforts under MyTrace. Hence, you are not required to download and install additional app in your mobile phone.
Where can I find more information about SabahTrace?
More technical details on SabahTrace can be found at https://sabahtrace.my